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Return Policy
Return Policy
Return & Refund Policy
We want you to love what you order. But if something isn't right, we're here to help – fairly, quickly, and without hassle.
Quick Summary
Issue What you get Time Limit
Defective item Full refund or replacement 30 days
Wrong item sent (our fault) Full refund or exchange 30 days
Wrong item ordered (your fault) Refund or exchange (you pay return shipping) 30 days
Item stops working Replacement 3 months
Item breaks after 3 months Free repair (you pay shipping both ways) 12 months
Before You Return – Please Read
Due to hygiene and safety reasons, we cannot accept returns of used items.
All returned items must be:
✅ Unused
✅ In original packaging
✅ With all tags and accessories
Tip: Keep the original packaging for at least 30 days after receiving your order.
Return Process (4 Simple Steps)
Contact us at amazonservice@fredorch.com.cn with:
Your order number
Product code
Description of the issue
Photos or videos (if applicable)
Wait for our review – we'll respond within 1–2 business days.
Receive RMA form – if a return is approved, we'll send you a Return Merchandise Authorization (RMA) form with the correct return address.
Ship the item back – once we receive it, we'll process your refund, replacement, or repair within 3 business days.
Do not return any product without contacting us first. Unauthorized returns may not be processed.
30-Day Money-Back Guarantee (Defective Items Only)
If you receive a defective item, you have 30 days from delivery to request a refund or replacement.
Conditions:
Item must be unused (defective from factory)
Return shipping fee is paid by the customer
We refund the product price (not original shipping) upon receipt of the returned item
We do not offer refunds for:
Used items (even if defective)
Change of mind
Incorrect address or undeliverable packages
3-Month Replacement Guarantee
If your product stops working within 3 months of purchase, we will replace it.
Conditions:
Customer pays return shipping to us
We pay shipping for the replacement to you
12-Month Repair Guarantee
If your product breaks between 3 and 12 months after purchase, we will repair it for free.
Conditions:
Customer pays shipping both ways (to us and from us)
If you accidentally broke the item and need components replaced, we may charge for the parts (at cost)
Damage or misuse is not covered. We cannot refund or replace items that were clearly broken by accident or improper use.
Missing Items
Check your package contents carefully before signing for delivery.
If something is missing, contact us immediately with:
Your order number
Which item/accessory is missing
A photo of the outer packaging
We will resolve it quickly.
Wrong Item Received
Case 1: We sent the wrong item (our fault)
We will exchange the item or issue a full refund
We cover return shipping (we'll provide a prepaid label)
Case 2: You ordered the wrong item (your fault)
You may return the item for a refund or exchange
You pay return shipping
For exchanges, you pay shipping both ways
Return Shipping Fees – Summary
Scenario Who pays return shipping?
Defective item (refund) Customer
Defective item (replacement within 3 months) Customer (to us) / We pay (to you)
Wrong item (our fault) We pay
Wrong item (your fault) Customer
Repair (3–12 months) Customer (both ways)
Change of mind / no reason Not accepted
No matter the reason, we must receive the item back before processing any refund, replacement, or repair.
Refund Processing Time
Once we receive your returned item, please allow up to 3 business days to process your refund or replacement.
Refunds will be issued to your original payment method.
Still have questions?
Our customer service team is here to help – fast, discreet, and human.
Live Chat (bottom right corner)
Email: amazonservice@fredorch.com.cn
We want you to love what you order. But if something isn't right, we're here to help – fairly, quickly, and without hassle.
Quick Summary
Issue What you get Time Limit
Defective item Full refund or replacement 30 days
Wrong item sent (our fault) Full refund or exchange 30 days
Wrong item ordered (your fault) Refund or exchange (you pay return shipping) 30 days
Item stops working Replacement 3 months
Item breaks after 3 months Free repair (you pay shipping both ways) 12 months
Before You Return – Please Read
Due to hygiene and safety reasons, we cannot accept returns of used items.
All returned items must be:
✅ Unused
✅ In original packaging
✅ With all tags and accessories
Tip: Keep the original packaging for at least 30 days after receiving your order.
Return Process (4 Simple Steps)
Contact us at amazonservice@fredorch.com.cn with:
Your order number
Product code
Description of the issue
Photos or videos (if applicable)
Wait for our review – we'll respond within 1–2 business days.
Receive RMA form – if a return is approved, we'll send you a Return Merchandise Authorization (RMA) form with the correct return address.
Ship the item back – once we receive it, we'll process your refund, replacement, or repair within 3 business days.
Do not return any product without contacting us first. Unauthorized returns may not be processed.
30-Day Money-Back Guarantee (Defective Items Only)
If you receive a defective item, you have 30 days from delivery to request a refund or replacement.
Conditions:
Item must be unused (defective from factory)
Return shipping fee is paid by the customer
We refund the product price (not original shipping) upon receipt of the returned item
We do not offer refunds for:
Used items (even if defective)
Change of mind
Incorrect address or undeliverable packages
3-Month Replacement Guarantee
If your product stops working within 3 months of purchase, we will replace it.
Conditions:
Customer pays return shipping to us
We pay shipping for the replacement to you
12-Month Repair Guarantee
If your product breaks between 3 and 12 months after purchase, we will repair it for free.
Conditions:
Customer pays shipping both ways (to us and from us)
If you accidentally broke the item and need components replaced, we may charge for the parts (at cost)
Damage or misuse is not covered. We cannot refund or replace items that were clearly broken by accident or improper use.
Missing Items
Check your package contents carefully before signing for delivery.
If something is missing, contact us immediately with:
Your order number
Which item/accessory is missing
A photo of the outer packaging
We will resolve it quickly.
Wrong Item Received
Case 1: We sent the wrong item (our fault)
We will exchange the item or issue a full refund
We cover return shipping (we'll provide a prepaid label)
Case 2: You ordered the wrong item (your fault)
You may return the item for a refund or exchange
You pay return shipping
For exchanges, you pay shipping both ways
Return Shipping Fees – Summary
Scenario Who pays return shipping?
Defective item (refund) Customer
Defective item (replacement within 3 months) Customer (to us) / We pay (to you)
Wrong item (our fault) We pay
Wrong item (your fault) Customer
Repair (3–12 months) Customer (both ways)
Change of mind / no reason Not accepted
No matter the reason, we must receive the item back before processing any refund, replacement, or repair.
Refund Processing Time
Once we receive your returned item, please allow up to 3 business days to process your refund or replacement.
Refunds will be issued to your original payment method.
Still have questions?
Our customer service team is here to help – fast, discreet, and human.
Live Chat (bottom right corner)
Email: amazonservice@fredorch.com.cn